How to Disaster-Proof Your Business’s Social Media
After spending a week prepping for the GAIQ, I want to apply what I’ve learned with specific, concrete action items. Otherwise, I’m afraid I’ll forget the lessons.
Consequently, there are a few features I’d like to take advantage of immediately when I return to work after the holidays.
In Google’s reporting interface, you can annotate your account’s timeline in order to highlight key dates like when you experienced a major outage to your call centre or launched an in-store sales promotion that may explain either a spike or drop-off in web traffic.
I’ve totally ignored this feature until now, but I see the value of tracking events that may impact your site or mobile app’s performance since memories fade and staff leave or retire. You need to record these dates so that you don’t lose the knowledge or the ability to then monitor and report attendant changes to your account.
Filters let you include, exclude or change how data appears in reports. In practical terms, filters can be immensely helpful by letting you exclude data from your head office’s IP address or force all URLS to be reported either in lower-case or upper-case characters, aggregating data that should be listed together. This is one of my greatest pet peeves—Google Analytics is case sensitive so the results for the same page (mysite.com/thanks and mysite.com/THANKS) get recorded separately unless you set up a filter to clean up how that data is reported.
While studying, I also discovered Jason Cartwright’s article on 6 Must Have Google Analytics Filters that I’d like to put into action as well.
Pro tip: try any new filters on the Test view only so that you can validate everything is running correctly before promoting changes to the Master view. Changes can’t be undone or corrected once the data is processed so take heart the old carpenter’s adage to “measure twice, cut once.”
In addition to filters, you can configure Content Groupings so that you can organize content logically in order to view and compare aggregate metrics. You could choose to create groups of content by product pages, blog topics, content types, target audience or whatever principle makes sense on your site.
In the absence of Content Groupings, I’ve relied on the All Pages’ advanced search feature to ferret out useful nuggets about how our content performs. But I’d like to implement Content Groupings to enable more methodical, rigorous reporting in the future.
Did you know that you can import your own data to be processed alongside what Google has tracked? This can result in sophisticated reports, enabling business insights to occur faster than ever before. As long as the two sets of data have a common “key” like a page URL then you should be able to tie the information together for reporting.
Of course, some of these features will be easier to start using straight away, while others might have to wait until a full measurement plan has been crafted. There are larger pieces to put in place like:
What was the first thing you did on your account after finishing the GAIQ?
I’m a lifelong list-maker. And nothing pleases a list-maker more than crossing something off the list of to-dos like tackling the updated Google Analytics Individual Qualification (GAIQ) exam. That’s why I finally girded myself to prepare for the GAIQ over the holidays.
There are disparate views of whether the exam is worth the effort of studying or dismissed as mere resume fodder, window dressing for those who are shiny rather than substantive.
Frankly, the answer depends on whether you consider yourself a novice or a ninja with Google Analytics. The more advanced your skills, the less you’ll get out of the process (besides a screenshot of a certificate).
Personally, I found the material engaging and so I really wanted to retain the principles long-term instead of just for the 90-minute, multiple-choice exam. I think Google’s done a superb job of synthesizing the foundational concepts of web analytics for application across the field—not just their own proprietary product. And all for free.
Further, the exam reflects the evolution of the industry so you’re forced to think about how mobile has changed measurement; in a hyper-connected world, smart marketers assess how all devices, touch-points and micro conversions (behaviour indicator, e.g. newsletter registration) lead up to a macro conversion (business goal, e.g. online sale). That holistic thinking then also impacts how we attribute credit for conversions—automatically assigning it to the last channel (Google’s default setting) could be myopic depending on your goals. So even if you’ve been certified in the past, it may be worthwhile to brush up on what’s changed.
Ok—I’m in. Now what?
I spent about a week revising for the exam, and the first thing I did was read up on other folks’ experiences. There are two resources that I found particularly invaluable:
Afterwards, dive in to Google’s Analytics Academy and focus on these two self-study courses:
Each lesson includes a video, a PDF transcript and a short quiz. Because I’m an old-school visual rather than an auditory learner, I preferred reading the PDF, taking notes and then the quiz before watching the video.
Sitting the exam
Don’t do what I did—I got sick of studying and then sped through the exam, finishing in just over 60 minutes. While I passed with 90% (63/70), my heart was pounding and I felt sick throughout it. I let nerves get the best of me because I just wanted it over. Eep!
But there’s no need for you to be nervous—or at least that panicky—if you’ve studied the materials and played around with a sandbox account on Google Analytics (or your own), then you should be just fine.
Any tips you’d like to share?
7 To-Dos for Every Entrepreneur
This Thursday, I had the opportunity to present a workshop at SVI Women in Vancouver, a three-day conference dedicated to women committed to social change in business.
Here’s the presentation in case you’d like to see it. As always, the best part of any presentation isn’t what I’m saying or showing but the active participation with, and among, the attendees.
For a sense of what we discussed in person, jump below the slides.
A few of the questions that I can remember are:
The most divided opinions centered on who should be handling social media for your organization: I maintain that this isn’t a task that you want to delegate to either interns or outside agencies.
After all, you’re using social media to build critical relationships with customers, partners and stakeholders. Entrust the task to those who are invested in your organization, closest to your brand and clear about evolving business goals.
Unfortunately, interns and even agencies come and go—when they leave, you’ll have to start over again.
But that’s just my opinion and there were folks in the workshop who’d had excellent experiences using interns and outside experts, including Denise Taschereau of Fairware.
And that’s the best lesson: what works for me may not make sense for you. There’s never been a single formula for success, especially not in the fast-paced arena digital media.
The retailer is on the cusp of opening 124 stores in Canada this year with more to follow in 2014. To create buzz ahead of its grand opening celebrations across the country, Target Canada hosted a fast-paced forum on Twitter. Prizes were awarded to those who registered to participate and answered a series of questions using the hashtag #TargetCa.
The Twitter Party ran for an hour, generated 1,890 tweets, and trended across Canada.
Here’s how Target Canada hosted a winning party on Twitter:
1. Awareness of its audience
The retailer went after women aged 18 to 54 across the country, partnering with ShesConnected and @ShoppingWoman to help organize the event. Plus, Target Canada showed impeccable timing by scheduling their party to coincide with the Oscars when many women would already be watching the awards ceremony on TV and sharing their thoughts on Twitter…
To see the rest of the article, please see techvibes.com where the article was originally published.
Lately, I’ve been live blogging more frequently at local events like Me in Media, Inside Stories and Lost in Translation?. On a few occasions, I’ve been asked for tips on how to successfully create a live blog, leading to this entry.
There are a few free online tools available to live bloggers as Nancy Messieh outlines in 3 Easy Methods to Live Blog. But I’ll focus exclusively on CoverItLive, which is the service I use when live blogging.
I like CoverItLive, because it’s (1) free, (2) highly customizable, (3) allows me to embed its code in my WordPress site, and (4) offers basic analytics.
I set up each Live Event in advance—ideally, a week or two before the event. Login to CoverItLive and select "Add New." Enter your event’s details, including date, time and title You can automatically publish tweets from a particular user and/or tweets with your event’s hashtag. Grab the code to place the Viewer Window in your site.
Click on any image in the slider to see the full-size screenshot.
Login to CoverItLive and select "Add New."
Enter your event’s details, including date, time and title
You can automatically publish tweets from a particular user and/or tweets with your event’s hashtag.
Grab the code to place the Viewer Window in your site.
CoverItLivealso enables you to add links, photos, videos and prewritten text like your panelists’ bios to a Media Library in advance. I love this feature because it means I don’t have to scramble during an event to find relevant information to publish.
At the Event
Login to CoverItLive to launch your event. Then, double-check your website to ensure that the Viewer Window is working properly. As always, it’s worthwhile to arrive early and work out any kinks, like Wi-Fi access, before any event gets underway.
Initially, I managed my live blog via CoverItLive’s console. But the downside is that you can’t engage with others who are live tweeting at the same event—remember, your live blog is accessible to those on your website and not those following the hashtag on Twitter.
To address this problem, I now set up each live blog to automatically publish any tweets from my Twitter feed. This allows me to continue engaging on Twitter with others who are at the event, while automatically feeding content directly to my live blog.
Regardless of which tool you use, try to have a couple of people who are sending content to the live blog—one can provide colour commentary while the other offers a blow-by-blow account of the event. I find it’s too difficult for one person to take on both roles, because it’s hard to provide analysis on top of accurately documenting what people are saying or doing.
Once your event comes to a close, remember to end it on CoverItLive. Now, you’ll have a great transcript of the whole thing on your website ready to be replayed at any time.
Photo credit: SFU Woodward’s
Why do we continue to watch TV news when the end product is superficial and designed to either placate viewers or play to our fears?
Is TV journalism salvageable?
That was the starting point for Kai Nagata’s talk at SFU’s Goldcorp Centre for the Arts earlier this week.
Rebuttals were made by long-time broadcaster George Orr, CBC Radio’s Kathryn Gretsinger, Openmedia.ca‘s Steve Anderson, and SFU communications instructor Bob Hackett who is also the co-founder of Media Democracy Day. Veteran journalist and UBC instructor Deborah Campbell moderated the discussion.
Since Nagata left his position as CTV’s Quebec Bureau Chief this summer and published Why I Quit, the blog post has generated 500,000 hits and 1,450 comments.
So I was excited to hear from him in person. Nagata didn’t disappoint. He’s passionate about the institution, and hopeful for the future and the potential to empower citizens to become “volunteer journalists” (a la volunteer firefighters) using open-source, online training that doesn’t leave students in debt like traditional j-schools.
By his own admission, it’s a working idea that’s still baking and will likely change and evolve over the course of three years—a self-imposed time limit.
But, of course, it’s his commitment to his craft that I find most compelling and magnetic.
Plus, I admire his willingness to show a clip of his own work and critique its shortcomings in front of peers, mentors and strangers.
I also enjoyed hearing from George Orr who made it clear that the idea of a “golden age” of Canadian reporting is a myth, idealizing a past that never existed. He also succinctly revealed the pitfalls of modern reporting, but didn’t just glibly mouth tired excuses about deadlines and diminishing resources. For example, Orr outlined the desk’s overwhelming desire for conformity that punishes reporters who stray too far from what their competitors produce. And how Google has helped dumb down media, lulling reporters into doing a simple browser search instead of doing their own research over the phone or in person.
It was an excellent discussion and I walked away buzzing with all that’s possible when professional journalists and citizen media start collaborating together.
Julie Ovenell-Carter live tweeted the evening so I’ve pulled together a transcript below of her tweets if you’re interested in a post-by-post replay of the evening.
Photo credit: Jeremy Lim
CoopCulture helped sponsor the event and, as its Director of Online Media, I put together the social media strategy to promote this free event.
As always, it’s gratifying to see an event come together after months of patient planning over coffee, Skype calls, phone calls and Google Docs.
But most importantly, it’s invigorating to be in a room filled with likeminded people who are passionate about the same thing that drives us to volunteer our time: how we can use media to make positive change.
Over the course of two hours, people sent out 352 tweets that included the event’s hashtag, #meinmedia, and we became a trending topic in Vancouver.
Five days after the event, the number of total tweets has risen to 661. In fact, the most recent 50 tweets have reached 20, 453 people and produced 47,707 impressions according to TweetReach.
The numbers show how hungry we are for more events like #NetCulture and Me in Media where we can come together, be candid and brainstorm new ideas.
Check out our live blog below for a tweet-by-tweet transcript of the evening.
What do you think our next town hall should tackle?
Tweet Transcript of a Community Workshop
Last week, Social Media Club Vancouver and the Projecting Change Film Festival (PCFF) co-presented a workshop to help change agents learn tips and tricks for using social media to support their projects. For a full recap, see my friend Yuri’s comprehensive post.
Proceeds from the workshop went to support PCFF which starts Thursday, May 26 and runs to Sunday, May 29.
Since I love using Storify to document events, I put together key tweets, pix and vids for anyone who missed the event.
Mobile Barcode Usage in Canada
During the fourth quarter of 2010, Canada showed a 442% growth rate in mobile barcode usage. Mobile barcodes are two-dimensional (2D) images that connect print information like a poster to interactive experiences on a mobile device, such as an online contest.
According to 3GVision, the global pioneer and leader in mobile barcode solutions, Canada claims top spot among growing mobile barcode markets.
With such explosive growth in mind, I jumped at the chance to attend Scanvee’s launch party on Monday, May 16, 2011. Scanvee is a new mobile management platform from Gauge Mobile.
Why use Scanvee?
Why skip Scanvee?
The model is sound—we’ve seen many successful freemium services like Flickr where the analytics are available only to paying customers.
But I haven’t even shelled out for Hootsuite yet and I love that program. Really—I talk about it all the time. I use it every single day for my personal, nonprofit and corporate accounts. And it’s only $5.99 per month.
Still, Scanvee is promising and I’ll be looking for a good opportunity to pilot their platform. Based on my 15-day analytics trial, I’ll determine if I can make the case for a premium account.
Have you used mobile barcodes in a campaign? Drop a comment to share your best practices.